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An agent group, also known as automatic call distribution (ACD), is a system that routes incoming calls to a specific group of agents. Before connecting to an agent, callers are placed in a queue, allowing agents to deal with incoming calls without losing...
CELL PHONE SETUP These settings allow you to configure a cell phone to your extension. Cell phone integration is different from having two phones registered to the same extension. Registering two phones to the same extension allows you to merely receiv...
CONNECT YOUR EXTENSION USING CLARICOM’S SOFTPHONE APP Visit https://portal.claricom.ca [https://portal.claricom.ca], and enter your log-in information. Click on the PHONE SYSTEM TAB and then on Manage PBX Select the Mobile App under the extension yo...
SIP ALG is located in (via the web interface): Go to Advanced Settings / WAN on left side. From the tabs across the top, choose NAT Pass through. Change SIP pass through to "Disable." Hit apply.
SIP ALG EXPLAINED - TECHNICAL Many of today's commercial routers implement SIP ALG (Application-level gateway), this feature is almost always enabled by default. Many of the brand such as Cisco, Netgear, D-Link, Mikrotik... While ALG could help in solvi...
Visit https://portal.claricom.ca [https://portal.claricom.ca], and enter your log-in information. Click on the PHONE SYSTEM tab and then on Manage PBX Select your extension and click on Settings FIRST NAME: This is the extension's first name LAST ...
HOW TO PUT YOUR SOFTPHONE APP ON DO NOT DISTURB Note: This tutorial requires that you have the softphone application provisioned with us already. If you did not do that, please follow this tutorial: How to connect your softphone app. [https://help.clari...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
Vantact believes in keeping technology open and accessible to everyone. Our system is easily integrated with thousands of applications ranging all operating systems. Use your portable device to connect to your extension, and make and receive calls, check ...
HOW TO SPECIFY WHICH HOURS OF OPERATION YOUR SOFTPHONE APP WILL RING. _Note: This tutorial requires that you have the softphone application provisioned with us already. If you did not do that, please follow this tutorial: How to connect your softphone a...
REDIAL A NUMBER (*66) Redial (*66) allows you to redial the last number that was called from your phone. The Call Log can also be used to dial the last number dialed. CALL RETURN (*69) Call Return (*69) will dial the number of the call that was receiv...
VOICEMAIL Following is a brief overview of what users can do with their voicemail account: Multiple announcement modes. Users can choose which type of announcement callers will hear when calling their extension. Choices are anonymous announcement, name...
WEB ATTENDANT CONSOLE The web attendant console lets you manage calls from your user portal on the PBX, like hang up, blind transfer, hold, attended transfer or making a call etc. All these actions can be performed very easily by either clicking or drag...
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