We are an enterprise comprising of 3 offices in North America. Vantact was able to join our offices as if we were under one roof. Our sales team also love the app. The move from our old Avaya system to Vantact's cloud was done painlessly and without any downtime. Really great communication from their team.
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Automotive Edition
Cloud Phone Systems for
Car Dealerships in Ontario
Vantact provides hosted cloud phone systems to car dealerships across Ontario, from single rooftop stores to multi location dealer groups. We are 100% Canadian owned, our platform is hosted in Canada, our support team is in Toronto, and dealers work with us month to month with no long term contract. Our dealership clients include Woodbridge Toyota, Stouffville Toyota, Maple Acura, Maple Nissan, Prima Mazda, Kennedy Ford, BMW Kingston, Mercedes-Benz Durham, Grimsby Ford, and dealer groups such as R. Ferri Automotive and Zanchin Automotive Group, among many others; we support stores from nearly every manufacturer sold in Canada.
Live Call Dashboard
call
Ringing
Incoming — Sales
+1 (416) 555-0142
phone_in_talk
Connected
Active — Service Dept
02:34 · Mike T.
smartphone
Mobile
Transferred — Floor
Sarah K. → Mobile
100%
Canadian owned
Month to month
No long term contract
99.99%
Uptime SLA
Toronto
Based support team
Trusted by dealerships across Canada
A few of the automotive groups that rely on Vantact every day.
Built for how a dealership actually runs
Separate queues, lot mobility, business texting, searchable recordings and hours routing, set up the way a rooftop actually answers the phone.
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Department queues
Sales, Service, Parts, Finance and BDC queues with separate routing, hold treatments and after hours handling, so a service caller never lands in sales voicemail.
group
Round robin and ring groups
Round robin and ring group routing for sales leads, with missed call and abandoned call reporting by department.
smartphone
Showroom and lot paging
Showroom and lot paging from any desk phone, plus hunt to mobile and iOS/Android apps so salespeople take calls on the lot or on a test drive from the dealership’s number.
sms
Business texting
Business texting on the main dealership number for appointment confirmations, service updates and lead follow up.
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Call recording
Call recording, searchable by caller, date or department, for pricing disputes and coaching.
schedule
Business hours and holiday routing
Separate hours for sales, service and parts, holiday and statutory closure schedules set once, and after hours calls routed to the AI voice assistant, an on call manager, or voicemail with a next day callback.
DMS and CRM integration
Vantact integrates with PBS Systems, Salesforce, HubSpot and Microsoft 365, and we build custom integrations for other DMS and CRM platforms on request. Integration includes caller identification and record lookup on inbound calls, click to dial from the CRM, and automatic call logging against the customer record.
Inbound call to the CRM
call
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Inbound call
Caller ID lookup
database
PBS Systems
cloud
Salesforce
hub
HubSpot
apps
Microsoft 365
Record lookup, click to dial, call logging
Calls by source
Autotrader
Tracking number
Kijiji
Tracking number
Google
Tracking number
Radio, print, OEM
Tracking number
Volume, answer rate and outcome by source
Know which ads make the phone ring
We provide dedicated call tracking numbers per campaign, so you can measure calls from Autotrader, Kijiji, Google, radio, print or OEM programs individually, with reporting on volume, answer rate and outcome by source.
Multi rooftop dealer groups
Dealer groups run every location on one Vantact system with shared queues, centralized reporting, and cross rooftop transfers, while each store keeps its own numbers, greetings and hours. Add a rooftop without buying a new phone system. Dealer groups including R. Ferri Automotive and Zanchin Automotive Group run multiple rooftops on Vantact today.
One system, per-store identity
storefront
Store A numbers
Own greeting & hours
storefront
Store B numbers
Own greeting & hours
Shared queues & reporting
Cross rooftop transfers
End of day digest
warning
Negative call alert
Service customer flagged the same day
sell
Auto-tagged
Cancellation, pricing, competitor name
search
Searchable archive
Every transcribed conversation
AI call intelligence for managers
With Vantact’s AI call analytics, every recorded call is transcribed, summarized and scored for sentiment. Managers get an end of day digest by department, instant alerts on negative calls so a frustrated service customer is caught the same day, automatic tagging of calls that mention cancellations, pricing complaints or competitor names, and a searchable archive of every conversation. It can be enabled per extension, so a BDC or service advisor team can have it while the parts counter does not.
Learn more about AI call analytics arrow_forwardAI voice assistant that answers when your team can’t
Vantact’s AI voice assistant answers calls in natural language, 24/7. After hours it takes service booking requests, captures sales leads with name, number, vehicle of interest and preferred contact time, and delivers them to the right team by email or into your CRM before the store opens. During the day it can answer common questions, screen and route callers to sales, service, parts or a specific advisor, and hand off to a live person on request, so nobody sits in a queue and no lead goes to a generic voicemail. It uses your dealership’s own greeting and persona and can be enabled per number or per department.
After hours lead capture
schedule
Answers 24/7
Natural language, dealership greeting
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Sales lead captured
Name, number, vehicle, contact time
build
Service booking request
Delivered by email or CRM before open
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Daytime screen and route
Sales, service, parts, or a live advisor
Switching from your current system
We port your existing local and toll free numbers from any Canadian carrier, including 416, 647 and 905 in the GTA and every other area code across Canada, with no downtime during business hours, provision your existing Yealink, Poly, Cisco or Grandstream phones or supply new ones, and manage the cutover overnight. Migrations from Nortel, Avaya, Panasonic, NEC and Bell, Rogers or Telus business lines are routine.
Cutover after close of business
- check Keep every local and toll free number, any area code in Canada.
- check Keep Yealink, Poly, Cisco or Grandstream phones
- check No downtime during business hours
- check Nortel, Avaya, Panasonic, NEC, Bell or Rogers
Why Ontario dealers choose Vantact
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100% Canadian owned; voice and data hosted in Canada; supports PIPEDA requirements.
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Toronto based support, Monday to Friday 9 am to 5 pm ET, no offshore call centre.
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Month to month, no long term contract, 30 day risk free onboarding.
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All 45+ PBX features included on every extension; no per feature upcharges.
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99.99% uptime SLA; TLS encrypted calls.
What clients say
5.0 · 30 Google reviewsThe team at Vantact and especially Iulian consistently support Bolair Fluid Handling in the best way possible. I emailed Iulian asking for an additional phone and extension. The phone arrived and was able to be up and running in a short time.
Vantact has been our company's VoIP phone provider for many years. They have been the most reliable service provider with excellent customer care. Couldn't be happier. Highly recommended!
Frequently Asked Questions
Does Vantact integrate with our DMS?keyboard_arrow_down
Yes. Vantact integrates with PBS Systems, Salesforce, HubSpot and Microsoft 365 today, and we build custom integrations for other DMS and CRM platforms on request.
Can we keep our existing phone numbers?keyboard_arrow_down
Yes. All local and toll free numbers are ported without downtime during business hours.
Can our salespeople take calls on the lot?keyboard_arrow_down
Yes. Hunt to mobile and iOS/Android apps so salespeople take calls on the lot or on a test drive from the dealership’s number.
Do you support dealer groups with multiple locations?keyboard_arrow_down
Yes. Dealer groups run every location on one Vantact system with shared queues, while each store keeps its own numbers.
Can we track which ads generate calls?keyboard_arrow_down
Yes. We provide dedicated call tracking numbers per campaign.
Is there a contract?keyboard_arrow_down
No. Service is month to month, with no long term contract.
Can the system answer calls after hours?keyboard_arrow_down
Yes. The AI voice assistant answers 24/7, captures service and sales requests, routes callers, and delivers leads to your team or CRM.
White Label This Solution
Are you an MSP or IT consultant serving dealerships? Add our automotive Cloud PBX to your portfolio under your own brand. Set your own margins and own the customer relationship.
Join the Partner ProgramTalk to us about your rooftop
Month to month, no long term contract. Toronto based support, Monday to Friday 9 am to 5 pm ET.