The Controlled Care system has been a great addition to our Retirement Home. It is easy to use for our staff and gives us confidence the calls are being answered.
local_hospital
Healthcare & LTC
Cloud Phone Systems and Nurse Call for
Long Term Care in Ontario
Vantact provides hosted cloud phone systems and wireless nurse call to long term care homes, retirement residences, clinics and community health organizations across Ontario. We are 100% Canadian owned, our platform and all recordings are hosted in Canadian data centres, our support team is in Toronto, and providers work with us month to month with no long term contract. Our phone system and ControlledCare nurse call run on the same infrastructure, so resident calls, family calls and staff communication are one system. ControlledCare protects more than 1,000 residents today. Our healthcare clients include St. Joseph’s Lifecare Centre, Vedanta Living, Sorrento Retirement Residence, Alegria Health and Wellness, Applefest Lodge among others.
Care Home Lines
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2 in queue
Family Line Queue
Callback on hold · nursing station free
smartphone
On shift
Staff DECT & Mobile
Calls, pages and nurse call alerts
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Active
TLS/SRTP
Hosted in Canada
Built for how a care home actually runs
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Staff mobility
DECT handsets and iOS/Android apps on the home’s numbers for calls, pages and nurse call alerts.
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Family line queues
Callback on hold and after hours routing, so the nursing station is not interrupted.
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Overhead paging and code calls
Overhead paging and code calls from any handset, with pre recorded announcements.
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Shift and unit routing
Nights, weekends, and each floor route to whoever is on, set once.
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Electronic fax
Electronic fax by email on the existing fax number for physician orders, pharmacy and hospital transfers, with logs.
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Business texting
Business texting on the main number for family updates and appointment reminders, with consent.
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Powered by ControlledCare
Nurse call systems.
Zero upfront costs.
ControlledCare by Vantact installs wireless nurse call systems in Canadian long-term care and retirement homes within days. Multi-channel resident alerts, live staff status boards, and automated escalations are included, starting from just $3 per bed per month.
Our health division, ControlledCare, deploys wireless nurse call systems for long-term care facilities in days, not months. Multi-channel alerts, live status boards, and automated escalations. From $3/bed/month.
Live Status Board
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Active
Room 214 — Call Bell
Unit A · 12s ago
person
Ack’d
Room 110 — Assist
Unit B · Nurse J. acknowledged
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Done
Room 101 — Resolved
Unit A · Response: 2m 14s
1,000+
Residents protected
3 days
Average installation
$0
Upfront hardware cost
24/7
Automated escalations
How it works
Three steps from assessment to live protection. No wiring, no downtime, no disruption to care.
1
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Resident presses call button
Wireless devices trigger an instant alert. No wiring, no delays. Battery life of 2–3 years.
2
smartphone
Staff receives alert instantly
Alerts reach phones, tablets, or dashboards via SMS, phone, email, and mobile app. Automatic escalation if unanswered.
3
dashboard
Dashboard updates in real time
Track response times and compliance with live status boards and scheduled audit-ready reports.
Why LTC homes choose ControlledCare
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Rapid Deployment
Wireless install in 1–3 days with LTC presets. Pilot a wing, then expand. Residents stay in their rooms with zero disruption.
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Multi-Channel Alerts
Notify staff by mobile app, SMS, phone call, and email. Acknowledgement tracking ensures every call is responded to.
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Unlimited Escalations
Custom rules by unit, floor, or shift. Auto-escalate alerts until someone acknowledges. No call is ever lost.
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Live Status Boards
Real-time visibility into active calls across all units. Leadership sees response metrics at a glance.
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Scheduled Reports
Audit-ready reports delivered automatically. Track compliance, response times, and call volumes by shift, unit, or staff member.
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PHIPA and HIPAA ready
ControlledCare never stores or transmits resident health data; alerts are location based only. The phone platform is designed to support PHIPA and PIPEDA obligations and is hosted in Canada.
Recording, privacy and PHIPA
Call recording is available on demand or automatically per line or per queue, so the home decides which lines are recorded. Recordings are encrypted at rest, stored in Canadian data centres, searchable by date, extension or caller, and retained for the period the home sets. Calls are encrypted in transit with TLS and SRTP. Role based access limits recordings and reporting to the roles that need them. The platform is designed to support the home’s obligations under PHIPA and PIPEDA, and Vantact follows SOC 2 aligned security practices.
Call Archive Search
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date, extension or caller
Jan 15, 2026 · 14:23
Ext 201 → Family line
Jan 12, 2026 · 09:15
Ext 205 → Admissions
Jan 8, 2026 · 16:47
Ext 201 → Family line
Encrypted at rest · Hosted in Canada
AI call intelligence and AI voice assistant
Director of care review
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Family call summarized
Review a difficult conversation in seconds
warning
Negative sentiment alert
Frustrated family member flagged the same day
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Enabled per line
Family and admissions lines
AI call intelligence
Recorded family and admissions calls are transcribed and summarized so a director of care reviews a difficult conversation in seconds. Negative sentiment alerts flag a frustrated family member the same day. It is enabled per line.
Learn more about AI call analytics arrow_forwardAI voice assistant
The AI voice assistant answers the main line after hours and at peak times in natural language, gives visiting hours and directions, captures admissions and family enquiries with a preferred callback time, routes urgent calls to the charge nurse, and hands off to a live person on request. It uses the home’s own greeting.
After hours main line
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Answers after hours and at peak times
Natural language, the home’s own greeting
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Visiting hours and directions
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Admissions and family enquiry
Preferred callback time captured
emergency
Urgent calls to the charge nurse
Hands off to a live person on request
What clients say
5.0 · 30 Google reviewsTheir professionalism, knowledge, and expertise were evident from start to finish!
We are an enterprise comprising of 3 offices in North America. Vantact was able to join our offices as if we were under one roof. Our sales team also love the app. The move from our old Avaya system to Vantact's cloud was done painlessly and without any downtime. Really great communication from their team.
Trusted by LTC and retirement homes across Ontario and beyond
A few of the care homes that rely on ControlledCare every day.
Simple, usage-based pricing
From $3/bed/month. Volume discounts available. Hardware, software, and support all included with zero upfront costs.
Switching from your current system
We port your existing local and toll free numbers from any Canadian carrier, including 416, 647 and 905 in the GTA and every other area code across Canada, with no downtime during business hours, provision your existing Yealink, Poly, Cisco or Grandstream phones or supply new ones, and manage the cutover overnight. Migrations from Nortel, Avaya, Panasonic, NEC and Bell, Rogers or Telus business lines are routine.
Cutover overnight
- check Keep every local and toll free number, any area code in Canada.
- check Keep Yealink, Poly, Cisco or Grandstream phones
- check No downtime during business hours
- check Nortel, Avaya, Panasonic, NEC, Bell or Rogers
Why care providers choose Vantact
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100% Canadian owned; voice, data and recordings hosted in Canada; designed to support PHIPA and PIPEDA.
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Toronto based support, Monday to Friday 9 am to 5 pm ET, no offshore call centre.
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Month to month, no long term contract, 30 day risk free onboarding.
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All 45+ PBX features included on every extension; no per feature upcharges.
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99.99% uptime SLA; TLS encrypted calls.
Frequently Asked Questions
Does ControlledCare nurse call integrate with the phone system?keyboard_arrow_down
Yes. ControlledCare nurse call runs on the same infrastructure as the Vantact phone system, so resident alerts reach staff DECT handsets and iOS and Android apps. Wireless nurse call starts from $3 per bed per month, with zero upfront costs.
Where is data stored?keyboard_arrow_down
The platform and all recordings are hosted in Canadian data centres. Recordings are encrypted at rest.
Is it PHIPA compliant?keyboard_arrow_down
The platform is designed to support PHIPA and PIPEDA. It is hosted in Canada, with role based access and retention set by the home. ControlledCare never stores or transmits resident health data; alerts are location based only.
Can staff use DECT handsets and their own phones?keyboard_arrow_down
Yes. Staff use DECT handsets and iOS and Android apps on the home’s numbers for calls, pages and nurse call alerts. Existing Yealink, Poly, Cisco or Grandstream phones can be provisioned, or new ones supplied.
Can we keep our fax number?keyboard_arrow_down
Yes. Electronic fax by email runs on the existing fax number for physician orders, pharmacy and hospital transfers, with sent and received logs.
What happens to the main line after hours?keyboard_arrow_down
The AI voice assistant answers the main line after hours and at peak times in natural language, gives visiting hours and directions, captures admissions and family enquiries with a preferred callback time, routes urgent calls to the charge nurse, and hands off to a live person on request. It uses the home’s own greeting.
Is there a contract?keyboard_arrow_down
No. The phone system is month to month, with no long term contract. ControlledCare nurse call is usage based, from $3 per bed per month.
Protecting 1,000+ residents across Ontario and beyond.
Visit ControlledCare.com for detailed pricing, case studies, and to book a 15-minute assessment for your facility.