Frequently Asked Questions

VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses. Many business owners report cost savings up to 70% after switching. Vantact is one of the highest-rated VoIP providers for businesses in Canada.

Yes, as long as you have fast and reliable internet at your new location, your VoIP phones will work. Since your phone system operates in the cloud, it’s not tethered to a physical location.

A virtual number is a phone number that isn’t directly associated with a person or business. These numbers can be used to track response rates from marketing campaigns. Long-distance callers can dial a local virtual number and still reach your team.

Vantact maintains a 99.999% uptime, equivalent to less than six minutes of downtime per year. We have several data centers across the U.S. and Canada to maintain this high degree of availability. This redundancy protects against fraud and natural disasters that impact business continuity.

Vantact helps thousands of businesses across nearly every industry communicate with their customers. Our VoIP phone system lowers costs and offers CRM integration, email/voice/chat/SMS, productivity tools, voicemail-to-email, online faxing, on-hold music, on-demand call recording, and conference calls.

No, we do not provide internet service as part of our plans. If you currently have an ISP, you would have no problems with speed or reliability. A business requires at least 100kbps per phone line (0.1 Mbps).

Yes, scalability is one of the key advantages of VoIP. Because the system is hosted in the cloud, there’s no need for costly infrastructure upgrades. You can scale to an almost unlimited number of users or locations.

In most cases, a power outage means no internet and therefore no VoIP calls. The exception is if you have backup power for your router (and PoE switch if applicable). Vantact’s system can automatically redirect calls to cellphones, softphones, PCs, or landlines if your phones go offline.

The number of simultaneous calls depends on how many phones you have. Each phone can independently make and receive calls.

Call quality depends on the speed and reliability of your internet. You’ll hear a vast improvement over traditional landlines thanks to HD Voice technology. The number of HD Voice calls you can handle depends on your download and upload speed. Try our VoIP speed test.

Skype and Google Voice are simple consumer VoIP solutions for personal use. Vantact is a complete business communications platform covering phone calls, email, SMS, call recording, analytics, CRM, and more, with dedicated support and business features to improve productivity and lower costs.

Use an Ethernet connection (CAT5e or CAT6) and enable Quality of Service (QoS), which prioritizes bandwidth for voice calls and minimizes latency. Small businesses typically won’t need QoS. It’s more relevant for organizations handling high concurrent call volumes.

Yes. Vantact offers number porting, which allows you to transfer all of your current business numbers over. Maintain your existing service until porting has been completed.

Yes. You can keep it and have it forward all calls to your new cloud numbers. Your callers will still call the toll-free number while you receive calls via the internet at lower rates.

Vantact offers the flexibility of month-to-month service for business VoIP.

No to both. You can bring your own SIP phone, buy one, lease one, or skip desk phones entirely and use the Vantact App on your desktop, laptop, or smartphone. We also have thousands of local numbers you can choose from, including different area codes.

No. Because your phone system is hosted in the cloud, Vantact performs all the maintenance for you. Plug your phones in and enjoy reliable, ultra-clear phone service. All you need is a fast and stable internet connection.

Most business users can set up their VoIP phone system on their own with no technicians required. Vantact provides plug-and-play functionality and browser-based management. If you have special requirements, we’re available to help every step of the way.

No practical limitations. You can make as many calls as you need with as many users and phone numbers as required. Upgrading your plan is straightforward. The only requirement is a fast and stable internet connection. For emergency calls, Vantact provides Enhanced 911 (E911) with address information.

A cloud PBX delivers all the features of a traditional PBX (Private Branch Exchange) over the internet instead of on-site hardware. It can save your company thousands in expenses, and your IT team can focus on more significant challenges than maintaining an outdated phone system. Even if you move offices or travel overseas, you’ll have full access.

PBX stands for Private Branch Exchange. It’s a private phone system that allows phones in a building to dial other phones internally and optionally dial outside lines.

A softphone is software (an app) used to make calls through your VoIP service. In contrast, a desk phone is the physical hardware on your desk. Either method can be used to make calls through your cloud-based system.

A SIP-enabled phone uses the Session Initiation Protocol, the industry standard for VoIP. You can check Vantact’s list of recommended phones for compatible models.

QoS lets you prioritize internet bandwidth for your VoIP devices. This is important when employees are browsing, streaming, or using other bandwidth-heavy services. Most small users won’t need to adjust it, but if you do, Vantact support will guide you through the configuration.

Number porting means bringing your existing business phone numbers with you when you switch to Vantact. Porting might take up to five business days. In the meantime, Vantact provides temporary numbers and transparent call forwarding so there’s no interruption.

A strong 4G LTE connection handles calls with HD quality. In most cases, even 3G is sufficient. It’s less about raw speed and more about consistent low latency (jitter). In cases of weak cellular signal, a stable Wi-Fi connection works well as an alternative.

Yes, VoIP works over Wi-Fi as long as you have a strong signal. Wi-Fi can be susceptible to momentary interference, so a strong, consistent connection is recommended for the best call quality.

Yes. As long as you have internet access, your VoIP phone system follows you via smartphone, laptop, or analog phone with the right adapter. Some countries may restrict SIP-based traffic, so check before you travel. Also update your E911 address information for emergency services.

Yes. VoIP offers more security features than traditional landlines. Vantact ensures systems are always secure on our end. Use a strong, unique password and memorize your security PIN for maximum protection on your side.